Service Level Agreement Information Security

See it and campus-service password changes for NetID Blue passwords via Security Services Interface ( is available 24-7, except for planned maintenance events. This last point is crucial. Service requirements and supplier functions are changing, so it is necessary to ensure that ALS is kept up to date. Service availability: The time available to use the service. This can be measured using the time window, z.B 99.5% availability between hours 8 a.m. and 6 p.m. and more or less availability at other times. E-commerce processes are generally extremely aggressive. 99.999 percent operating time is an unusual requirement for a website that generates millions of dollars per hour. A compensation clause is an important provision in which the service provider agrees to exempt the client company from possible violations of its guarantees. The exemption means that the supplier must pay the customer all third-party procedural costs resulting from the breach of the guarantees. If you use a standard ALS provided by the service provider, it is likely that this provision does not exist.

Ask your in-house advisor to design a simple provision to include it, although the service provider may wish for further negotiations on this issue. All technical maintenance work is carried out outside of business hours. Systems that offer a 24-hour service to change passwords, etc., vary by system. All maintenance hours are announced. More information about our standard maintenance and service process can be found in the DoIT-and-Campus-SLA. Customers can create common metrics with multiple service providers that take into account the multi-supplier impact and impact the creditor may have on processes that are not considered to be in compliance with the contract. The information security team provides support, administration and check-in, from boarding to closing for each data source, network, system or tool. The information security team also offers the following services: Define carefully.