Eligible customers receive $90 in a one-time credit on their invoices. Customers who have been exposed to outdated modems and have paid for higher internet speeds are entitled to a credit of $180 USD. Spectrum is required to issue credits to all eligible consumers within 60 days. Affected consumers across the state received credits on their March bills between $75 and $150, depending on the broadband equipment they were using. Lara Pritchard, a spokeswoman for Spectrum, said the loan amount would be determined on a case-by-case basis. The deal includes more than 170,000 California consumers who have not received the internet speeds they paid for. Spectrum said Monday that it will provide a loan to affected customers who contact the company and apply for one. Customers can call the company`s after-sales service at (855) 707-7328. . .